Last updated: 16 October 2026
At SheCareGlow, we want you to shop with confidence. Below you’ll find everything you need to know about our UK delivery options, shipping costs, and our returns and refunds policy.
Delivery Information
Where we deliver
We deliver to addresses across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
Delivery timeframes
- Standard UK delivery: 3–5 working days from dispatch.
- Orders are dispatched within 1–2 working days (Monday to Friday, excluding UK public holidays).
- Delivery times are estimates and may occasionally be affected by courier delays or peak periods.
Shipping costs
- Free UK delivery on all orders over £40.
- £3.95 standard delivery on orders under £40.
The exact shipping charge for your order is shown at checkout before you pay.
Payment options
We accept the following payment methods:
- PayPal – pay securely online at checkout.
- Cash on Delivery (COD) – pay when your order arrives at your door.
Tracking and delivery issues
You will receive confirmation once your order has been dispatched. If your order has not arrived within 7 working days of dispatch, please contact us at careglowuk@gmail.com or on +44 7956 688550 and we will investigate with the courier.
Returns Policy
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, for any reason – no questions asked.
Eligibility
- To be eligible for a return, products must be unopened, unused, and in their original packaging with any hygiene seals intact.
- Because our products are skincare items, we cannot accept returns of products that have been opened or used, unless they are faulty or incorrect (see below) – this is for hygiene reasons.
- You must notify us within 14 days of receiving your order that you wish to return it, and send the items back within 14 days of that notification.
How to request a return
To start a return, please email us at careglowuk@gmail.com with:
- Your order number
- The item(s) you wish to return
- The reason for the return
We will confirm your return and provide instructions for sending the items back.
Return shipping costs
Return postage is paid by the customer unless the item is damaged, faulty, or incorrect, in which case we will cover the cost of the return.
Refunds
- Once we receive and inspect your returned items, we will email you to confirm whether your refund has been approved.
- Approved refunds are issued to your original payment method within 14 days of us receiving the returned goods.
- For Cash on Delivery orders, refunds are issued by bank transfer or PayPal – we will contact you to arrange this.
- Please allow a few additional working days for the refund to appear in your account, depending on your bank or PayPal.
Damaged, Faulty, or Wrong Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at careglowuk@gmail.com, including your order number and clear photos of the issue. We will arrange a replacement or a full refund at no cost to you, and cover any return postage.
Contact Us
If you have any questions about shipping, returns, or refunds, we’re happy to help:
- Email: careglowuk@gmail.com
- Phone: +44 7956 688550